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Queens Bus Network Redesign: Reports, Past Events, and Archived Materials

Updated Jan 31, 2024

For languages other than English, use the Google Translate tool at the bottom of this page. 

About the Queens Bus Network Redesign

The Queens Bus Network Redesign (QBNR) is a multi-year initiative with multiple rounds of planning and public outreach.  

We’re working with you, our riders, to improve the Queens bus network so trips are faster, more reliable, and more seamlessly integrated with the rest of the transit system.

Here, you'll find archived materials and a list of past events held as part of the Queens Bus Network Redesign process.

Queens Bus Network Redesign: New Draft Plan (March 2022)

The New Draft Plan for the Queens Bus Network Redesign was released on March 29, 2022. Previously, we had collected an immense amount of constructive feedback from the public through our outreach efforts in winter 2020. Comments centered around subway connections, routing proposals, and bus stop spacing. This feedback became the primary input for the New Draft Plan. With the New Draft Plan, we worked to address as many customer concerns as possible, while still including some well-received elements of the Original Plan. Overall, we focused on redesign strategies that would improve the existing bus network.

The release of the New Draft Plan was followed by several months of outreach to collect additional feedback for review and incorporation into development of the Proposed Final Plan released on December 12, 2023.

See below for the list of New Draft Plan outreach events and materials.

Past Public Outreach: June-August 2022

The QBNR team partnered with the MTA’s MetroCard Mobile Sales team at 15 locations for pop-up events and hosted five outdoor outreach events to meet with and hear from Queens bus customers.

Outdoor Outreach Events

We hosted five Outdoor Outreach Events. These events had an “open house” format and folks could stop by any time during the event to learn how we’re building a better bus network for Queens and talk with our team about their commute.  Attendees were able to tell us what they like and would like to see changed for the Queens Bus Network Redesign.   

Queens Public Library at Flushing, on the plaza at Kissena Blvd and Main St          
Tuesday, July 26, 3 to 7 p.m.  
Mandarin and Korean interpreters were available.   

34 Ave Open Street between 77 and 78 Streets outside of Travers Park            
Thursday, August 4, 3 to 7 p.m.  
Spanish interpreters were available.  

Beach 97 Street at Shore Front Pkwy        
Wednesday, August 10, 4 to 8 p.m.  

Forest Park, Woodhaven Blvd at Forest Park Dr                
Tuesday, August 16, 3 to 7 p.m.  

Roy Wilkins Park, outside Rec Center at Baisley Blvd and 177 St   
Tuesday, August 23, 4 to 8 p.m.  

See the event notice: English | Chinese | Korean | Spanish

Queens Bus Network Redesign and MetroCard mobile sales pop-up events 

For each event listed below, members of the QBNR team were on-site to meet with our bus customers to talk about the New Draft Plan and the route proposals in their neighborhood. Customers were able to give their feedback on the  New Draft Plan  directly to the team for consideration in the next phase of the Redesign process, the publication and outreach on the Proposed Final Plan.    




Wednesday, June 29, 2022  

10 a.m.–2 p.m.  

Rockaways at 114-12 Beach Channel Drive  

Friday, July 1, 2022  

10 a.m.–noon  

Forest Hills at 71 Ave-Continental Ave & Queens Blvd  

Tuesday, July 12, 2022  

10 a.m.–noon  

Sunnyside at 41-02 Queens Blvd  

Wednesday, July 13, 2022  

1 p.m.–3 p.m.  

Glen Oaks Shopping Center at Union Turnpike & 260 Street  

Friday, July 15, 2022  

10 a.m.–3 p.m.  

Flushing at Main Street & Roosevelt Ave  

Monday, July 25, 2022  

10 a.m.–2:30 p.m.  

Astoria at 31 Street between Ditmars Blvd & 23 Ave (ended early due to severe weather)   

Monday, July 25, 2022  

10 a.m.–noon  

Bay Terrace Shopping Center at Bell Blvd & 24 Ave  

Tuesday, July 26, 2022  

1 p.m.–3 p.m.  

Maspeth at Grand Ave & 69 Street  

Wednesday, July 27, 2022  

10 a.m.–noon  

Windsor Park at 73 Ave & Bell Blvd  

Friday, July 29, 2022  

10 a.m.–2 p.m.  

Allen Community Center at 166-01 Linden Blvd  

Friday, August 5, 2022  

1 p.m.–3 p.m.  

Rego Park at Queens Blvd & 63 Road (at the mall near Marshalls)  

Monday, August 8, 2022  

1 p.m.–2:30 p.m.  

Fresh Meadows Shopping Center at Horace Harding Expressway & 188 Street  

Monday, August 29, 2022  

10 a.m.–2 p.m.  

Jackson Heights at 41-40 Junction Blvd  

Tuesday, August 30, 2022  

10 a.m.–noon  

College Point at Angelo Petromelis Senior Center at 13-28 123 Street  

Wednesday, August 31, 2022  

10 a.m.–2 p.m.  

JASA Brookdale at 131 Beach 19th Street  

In addition to meeting with the Queens Bus Network Redesign team, the following services were offered at the Mobiles Sales Vehicles:    

  • Get help with a Reduced-Fare application  

  • Transfer MetroCard balances (Full fare and Reduced-Fare)   

  • Exchange a damaged Reduced-Fare MetroCard for a temporary replacement   

  • Report a lost/stolen Reduced-Fare MetroCard   

  • Ask our team about any MetroCard-related issues  

Past Public Workshops: April-June 2022

In April, May and June 2022, we hosted 14 virtual workshops, 28 sessions, and workshopped with hundreds of Queens bus customers and stakeholders.  

All workshops took place from 6:30-8:30 p.m. Sessions began at 6:30 p.m. and 7:30 p.m. If a customer couldn’t make the workshop for their neighborhood, they were encouraged to sign up for a different one. 

Each workshop was conducted in English and other languages per the list below.  Additional language interpreters, ASL, and captioning were available upon advance request.

Download the New Draft Plan Brochure.

Date Community district Neighborhoods covered Language assistance provided
Monday, April 18 Community District 1  Astoria, Long Island City, Woodside Spanish, Mandarin, Bangla
Thursday, April 21 Community District 2 Hunters Point, Long Island City, Sunnyside, Woodside Spanish, Mandarin, Bangla
Tuesday, April 26 Community District 3 East Elmhurst, Jackson Heights, North Corona Spanish, Mandarin, Bangla
Thursday, April 28 Community District 4 Corona, Corona Heights, Elmhurst Spanish, Mandarin
Wednesday, May 4 Community District 5 Ridgewood, Maspeth, Middle Village, Glendale, Fresh Pond, Liberty Park Spanish, Mandarin
Thursday, May 5 Community District 6 Forest Hills, Rego Park Spanish, Mandarin
Tuesday, May 10 Community District 7 Kissena Park, Flushing Meadows, Corona Park, Bay Terrace, College Point, Beechhurst, Queensborough Hill, Willets Point Spanish, Mandarin, Korean
Thursday, May 12 Community District 8 Briarwood, Cunningham Heights, Flushing South, Fresh Meadows, Hillcrest, Hilltop Village, Holliswood, Jamaica Estates, Jamaica Hills, Kew Gardens, Pomonok, Utopia Spanish, Bangla
Monday, May 16 Community District 9 Richmond Hill, Woodhaven, Ozone Park, Kew Gardens Spanish, Bangla
Wednesday, May 18 Community District 10 Howard Beach, Ozone Park, South Ozone Park, Richmond Hill, Tudor Village, Lindenwood Spanish, Bangla
Tuesday, May 24 Community District 11 Bayside, Douglaston to Little Neck, Auburndale, East Flushing, Oakland Gardens, Hollis Hills Spanish, Mandarin, Korean
Thursday, May 26 Community District 12 Jamaica, Hollis, St. Albans, South Ozone Park, Springfield Gardens Spanish, Bangla
Tuesday, May 31 Community District 13 Bellaire, Bellerose, Brookville, Cambria Heights, Floral Park, Glen Oaks, Laurelton, Meadowmere, North Shore Towers, Queens Village, Rosedale, Wayanda Spanish, Bangla
Thursday, June 2 Community District 14 Breezy Point, Belle Harbor, Neponsit, Arverne, Bayswater, Edgemere, Rockaway, Rockaway Park, Far Rockaway Spanish

Queens Bus Network Redesign Existing Conditions Report: A Better Way Forward (August 2019)

This report on existing conditions was the first step in the bus network redesign process. The goal was to take a fresh look at the World’s Borough, its people, its travel needs, and what can be done to improve bus travel to meet those needs.

The Queens Bus Network has not substantially changed in decades. The continuing decline in bus ridership in Queens, and in New York City, requires a fresh look at how we provide bus service. Buses are slowing down, and bus reliability is suffering. Over that same period, our customers’ needs have transformed dramatically. The bus network needs to evolve with them. We will build a new bus network to meet those needs. 

The report was a joint effort by New York City Transit (NYCT) and MTA Bus Company. For everyone’s sake, we refer to the two organizations as “we” throughout the report. 

Corridor Profiles 

We analyzed a large number of corridors in Queens based on land use, density, and bus boarding activity along the corridor, as well as features of the street that affect bus travel. Although many more were considered, we developed profiles for 41 of the longer, straighter corridors for this report.

Withdrawn: Queens Bus Network Redesign Draft Plan (December 2019)

In December 2019, we released the Original Queens Bus Network Redesign Draft Plan. That plan presented a reimagined bus network for Queens, with goals and strategies focusing on more reliable service, faster travel, better connections, and ease of use.

For three months following the release, we conducted dozens of outreach events all over Queens, including workshops; open houses; community board presentations; briefings with elected officials, civic organizations, transit advocates, and other stakeholders; and direct outreach to customers at subway stations and bus hubs. Those efforts garnered over 11,000 comments before the project was paused due to the COVID-19 pandemic. 

Over the course of the pause, some 18 months, our planning experts reviewed the wealth of customer input and reflected on the Draft Plan. We ultimately decided that the best way to restart this project would be to formally withdraw the 2019 Draft Plan from consideration. Now, we will use the public feedback to help inform a New Draft Plan for Queens in early 2022. All the comments and feedback submitted through the outreach phase of the Original Draft Plan was invaluable in helping shape the approach the New Draft Plan would take. The Original Draft Plan helped facilitate the dialogue we needed to improve upon the existing network and truly address customers’ needs.  

In the interest of transparency, we have decided to leave the original “Draft Plan” and supporting documents as part of the project’s archive. You can see the withdrawn Draft Plan here.