Options for paying for and entering the subway system
- Swipe your Reduced-Fare MetroCard at the turnstile.
- Purchase a Reduced-Fare MetroCard at Station Booth (you must have proper ID).
- To enter through the service gate, ask the station agent to open the gate.
- All ADA-accessible stations are equipped with at least one AutoGate. The AutoGate is available to customers who need access, including those who use mobility devices, are traveling with a stroller, or are bringing a large item (such as a bike or a suitcase) into the station. Use any MetroCard other than a Single-Ride paper ticket, or tap with OMNY to enter through the AutoGate.
Boarding, riding, and leaving trains
- Wait near the center of the platform where the conductor will be able to see you and keep the doors open while you board.
- Take extra care when crossing gaps between platforms and subway cars.
- Position wheelchairs close to either end of the subway car but not blocking the doors.
- Remember to lock wheelchair brakes.
- If you miss your stop, stay on the train until you reach a station where you can transfer on the same platform and ride back to the station missed.
- Ask a conductor or train operator if you need assistance.
- Remember to stay behind yellow tactile edge-warning strips on subway platforms.
- A wheelchair should never be positioned between a station column and the platform edge.
Elevator and escalator status
We work hard to keep elevators and escalators in good repair, but sometimes they may need to be taken out of service for maintenance or repairs.
- View status of all MTA elevators and escalators.
- Find out how to get email alerts about elevator/escalator changes sent to your computer, or email or text message alerts sent to your mobile phone.
- You can also call 511, a voice recognition system that directs you to a menu or NYC Transit representative. For elevator/escalator status, just say "MTA," then say "Subway and Buses" and "current service status." Wait to be transferred and press "2." Callers who have hearing loss may use their preferred relay service provider or the free 711 relay.