Queens Bus Network Redesign

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The Queens Bus Network Redesign is an innovative and comprehensive initiative aimed at enhancing the bus commuting experience for Queens residents. This plan signifies our commitment to making bus travel more efficient, accessible, and responsive to our riders' needs.

Since August 2022 we have been meticulously reviewing and analyzing the valuable feedback that our dedicated customers offered in response to the New Draft Plan, which was unveiled on March 29, 2022. The draft generated robust engagement, with comments submitted covering aspects of bus service like routing proposals, bus stop locations, and overall operations.

Our Proposed Final Plan takes all these insights into consideration, striving to address as many customer concerns as we can while upholding the well-received proposals from the New Draft Plan. In this plan we have also proposed further adjustments to enhance operational efficiency based on feedback from the public and Bus Operators.

Our approach to this redesign centers on optimizing existing network resources while remaining attentive to riders’ needs. By focusing on strategic improvements, we aim to create a seamless, convenient, and reliable bus network that truly works for the people of Queens.

At the conclusion of New Draft Plan outreach, the project team worked to review and synthesize feedback that riders shared in response to the proposals in the New Draft Plan. During our outreach, we held over 40 events and received a total of 3,875 comments. These comments centered around routing proposals, bus stop locations, and overall operations.

In the Proposed Final Plan, we worked to address these customer concerns while carrying forward the principles of our Bus Network Redesigns and the proposals from the New Draft Plan that were well-received. We also strengthened the proposals to improve operational efficiencies. To achieve this, we focused on redesign strategies to improve the existing bus network.

Interactive Remix network map

We need your feedback! Use this interactive Remix map to view our proposed bus routes and stops in detail. Please provide comments using the "Post Comment" button on the top right of the page. Then click on the route that you would like to comment on. To learn more about how to use the Remix maps and provide comments, please watch this short video.

• Proposed Local & Express Bus Network

Since the publication of the Proposed Final Plan on December 12, 2023, the MTA has been meeting with and presenting to stakeholders across the borough including requesting time to present to all Queens Community Boards.

A public hearing on the Queens Bus Network Redesign Proposed Final Plan was held on Wednesday, July 24 from 5 p.m. to 8:30 p.m. at the Helen Marshall Cultural Center at Queens Borough Hall and livestreamed on the MTA Live YouTube channel. Watch the livestream.

This spring, we hosted in-person MTA events including open houses, pop-ups, and partnered with our Mobile Sales team to meet with our customers where they’re at. These input sessions collected feedback to inform changes to the Proposed Final Plan ahead of an MTA Board vote. The process is laid out more fully in the report. 

View a map of past open houses.

View a map of past pop-ups and Mobile Sales pop-ups.

In December 2019, we released the original Queens Bus Network Redesign Draft Plan. It focused on providing more reliable service, faster travel, better connections, and improving ease of use. For the next three months, we held dozens of outreach events throughout Queens and received over 11,000 comments. 

However, in March 2020, we paused work on the Bus Network Redesigns due to the COVID-19 pandemic. The project remained on pause for approximately 18 months. 

In August 2021, we announced we would restart the Bus Network Redesigns with the Bronx local bus project resuming first and then the Queens project. 

The Queens Original Draft Plan was officially withdrawn from consideration in December 2021, and on March 29, 2022, the Queens New Draft Plan was released. Following the release of the New Draft Plan, the MTA hosted over 40 public engagements including virtual workshops and briefings, outdoor open houses, pop-up events in partnership with MetroCard Mobile Sales, as well as direct on-street outreach to customers to gather feedback on the New Draft Plan. The input we received was used to inform and shape the Proposed Final Plan.