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New York City Transit’s Customer Service Center

The New York City Transit Customer Service Center is located in Lower Manhattan, but we're here to help you via our web tools and over the phone at 511 as well. You can also visit a Customer Service Center in a subway station.

If you do need help or are having trouble filing a claim online, you can visit the Customer Service Center. For customers who are non-English-speaking or have limited English proficiency, interpreter services are available free of charge.

How to get there


3 Stone St
New York, NY 10004


9 a.m.-5 p.m., Monday-Friday, except holidays

Nearby subway stations

  • Bowling Green 
  • Whitehall Street-South Ferry 
  • Broad Street